Shipping Policy

This guide describes how this online store orders are processed and delivered to Canadian addresses.

Canadian destinations and shipping cost

We ship to customers in Canada. Every Canadian order qualifies for free standard shipping; there is no order minimum.

Order preparation and estimated transit

We generally prepare orders for dispatch in 1–2 business days. Once the carrier has the parcel, standard transit is usually 4–6 business days. From order processing to arrival, the normal overall estimate is 5–8 business days. These timeframes are estimates; carrier performance, weather, holidays, high-volume periods, and delivery distance may change the actual arrival date.

Tracking updates and parcel concerns

We email carrier tracking when it becomes available after dispatch. The first scan can take some time to appear in the carrier system. If the carrier feed suggests a delay or has no recent movement, contact us and include your order reference; report loss or damage as soon as possible.

Correcting a delivery address

If checkout contains an address mistake, alert us straight away. We can try to amend it before processing or handoff, though the request may not succeed.

Import charges and checkout taxes

Customers receiving parcels in Canada should not be charged import fees on arrival; the store covers applicable duty, tax, clearance, and brokerage amounts. Any applicable sales taxes or other amounts collected at checkout will be shown before you submit your order.

Returns

For a return or exchange, see our Returns & Refunds policy and wait for authorization and return instructions before shipping an item. The business mailing address is not a return address.

Contact

For shipping help, email support@sajesoul.shop or call +1 (310) 345-0147 with your order number. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).