Returns & Refunds

The guidance here applies to purchases from this online store and describes the return request, shipping, and refund process.

Return eligibility and timing

You can ask for a refund or exchange up to 30 days after your parcel is delivered, even if you simply changed your mind. Please get in touch and receive approval before mailing an item back. We identify applicable product exceptions before purchase when the law permits them, without limiting any non-waivable customer rights.

Requesting return approval

Email support@sajesoul.shop with your order number, the item you wish to return or exchange, and your preferred resolution. Our team checks the request first. Approved returns receive detailed instructions and prepaid shipping or an equivalent free option. Your approval message will identify the U.S. return centre. Please do not ship to our correspondence address or any destination before we authorize it.

Item condition and exchanges

Please provide the purchase reference and include original components or packaging when reasonably available. These practical steps do not limit statutory protections. There is no restocking charge for an approved return. Where the selected exchange cannot be fulfilled, we will explain the available resolution options.

Who pays return costs

For an approved request, a prepaid label or equivalent free method is provided and the store pays shipping, duties, customs handling, brokerage, and processing charges.

If an order arrives with a problem

If an item arrives damaged, defective, incorrect, incomplete, or not as described, contact us promptly with your order number and clear photographs where practical. The store will investigate and offer an appropriate response, including a replacement or refund where suitable and lawful.

Refund route and timing

After the returned item arrives and passes inspection, the refund is sent to the original payment method within 10 business days. Allow your card provider or bank another 5–10 business days to show the refund. If a refund has not appeared after that time, contact your payment provider and then contact us with your order number.

Contact

For return or refund help, email support@sajesoul.shop or call +1 (310) 345-0147. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).