Frequently Asked Questions
Use these answers when you need information about an order from this online store.
Orders and store information
Who serves Canadian customers here? We are a U.S.-registered online retailer serving customers in Canada.
What happens after checkout? We send an acknowledgement when checkout is complete, and will contact you if a payment, stock, or material product-information issue stops the order.
Can I cancel after checking out? Contact us as soon as you notice the issue. We can only request an edit or cancellation before processing or dispatch handoff, and it may not be possible.
Checkout and pricing
Will my order be charged in Canadian dollars? Prices are shown in CAD unless checkout states otherwise. Applicable sales taxes and the order total are shown before you submit your order.
Which credit or debit cards can I try? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Your order’s checkout screen shows the payment choices available.
Canadian delivery
Will I pay for standard delivery in Canada? Yes. Every Canadian order qualifies for free standard shipping; there is no order minimum.
What delivery estimate applies to my order? Processing typically uses 1–2 business days; the carrier journey generally adds 4–6 more. Expect a total estimate of 5–8 business days, with possible delays from holidays, remote areas, weather, or carrier backlogs.
Where is my tracking link? We pass along the carrier’s tracking details when issued; online scans can take a little while to appear.
What if tracking is delayed, or a parcel appears lost or damaged? We will check the carrier information when you contact us with the order reference. Please report any transit damage quickly.
Is it possible to amend a delivery address? Contact customer service promptly; changes may be requested before processing or carrier transfer but cannot be promised.
Should I expect duties or brokerage at the door? The store assumes applicable duties, import taxes, clearance, and brokerage costs for Canada, so customers should not receive an additional import bill at delivery.
Returns, exchanges, and credits
What options are available if I do not want the item? You can request a refund or exchange within 30 days of receipt, even if you simply changed your mind. Contact us before shipping and include the original components and packaging if reasonably possible.
Will product exclusions be disclosed? Any applicable item exclusion is explained before purchase where lawful, without reducing mandatory consumer rights.
Where is the designated return centre? After authorizing a return, we will tell you which U.S. return centre to use. The mailing address shown for the business must not be used for merchandise.
What return charges will the store cover? We provide a no-cost approved return method and cover freight and related return duties, customs clearance, brokerage, and processing charges. No restocking fee is applied.
How do I get help if an item arrives with a problem? Send us the order number and any useful photos. We will look into the matter and provide a suitable resolution, including a replacement or refund where appropriate.
When should I expect the refund to be processed? We process the credit within 10 business days after the return is received and inspected. The payment provider may need another 5–10 business days to make it visible.
Privacy help and contacting the store
How can I contact the store about privacy or an order? Email support@sajesoul.shop or call +1 (310) 345-0147. Customer care operates on weekdays, 9:00 AM–5:00 PM according to the store’s local time.