Payment Policy

Customers checking out through this online store can review the currency, payment, and refund information here.

Currency and card options

Prices are shown in Canadian dollars (CAD), unless checkout states otherwise. Card brands configured here include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Check the payment choices presented for your order at checkout, since eligibility can depend on location, device, and provider rules.

Payment checks and order status

Payment validation and authorization may be performed by the selected provider when an order is placed. An authorization or acknowledgement records the submitted order; it does not alone confirm that fulfilment is complete. If we cannot fulfil an order because of a listing error, payment failure, inventory issue, or suspected fraud, we will reach out and address the order with you.

Protecting payment details and resolving errors

Payment credentials are handled through the checkout and payment services presented by the store. Do not send full card numbers, security codes, or account passwords by email. If payment fails, follow the checkout instructions and contact your payment provider. If you see a duplicate pending authorization, ask your provider about its release timing.

Taxes and cross-border charges

Applicable sales taxes and the order total are shown before you submit your order. For deliveries to Canada, the store covers applicable import duties, import taxes, customs-clearance charges, and brokerage fees. You should not be asked to pay additional import charges when the parcel is delivered.

Refunds

Approved refunds are processed to the original payment method within 10 business days after the approved return is received and inspected. Your bank or card issuer may need an additional 5–10 business days to display the credit. See our Returns & Refunds policy for the complete process.

Need help with a payment?

Contact support@sajesoul.shop or +1 (310) 345-0147 with your order number. Never include full payment credentials in your message.